1st January - 31st December
Running Dates Desc: All year
Class: Premier Dining, Luxury Day and Night
Food: Dining on board
Locomotives: Steam Engine, Diesel Engine
Stations: St Petersburg Moscow, Moscow Leningradsky, Murmansk, Arkhangel, Veliky Ustyug, Vladimir
GENERAL TERMS AND CONDITIONS as of 11 April 2013
When a person on behalf of a travel agency, tour operator or other travel organisation (hereinafter referred to as ‘Client’) or an individual customer ('Customer') that is registered with World Train Travel (hereinafter referred to as ‘WTT’) pays WTT a deposit or full- or part-payment for the cost of travel on a journey on a train or on a tour or for another service, operated by a train company, tour operator or service provider (hereinafter referred to as ‘Provider’), as presented by WTT, the Client / Customer enters into an agreement with the Provider for all matters relating to the journey or service connected to the booking, and full acceptance of these Terms and Conditions, and those of the Provider by the Client / Customer is assumed.
WTT is an agent; the contract is between the Client or Customer and the Provider.
The train is operated by Golden Eagle Luxury Trains Limited, Denzell House, Denzell Gardens, Dunham Road, Altrincham, Cheshire, United Kingdom, WA14 4QF. Tel +44 (0)161 928 9410, Fax +44 (0)161 941 6101, email@example.com
RAILWAY OPERATORS’ AND OTHER CARRIERS’ CONDITIONS
The relevant conditions of carriage and byelaws of the railway operators over whose lines The Client’s customers travels are incorporated into the contract together with those of any other carrier.
The contract also includes, where applicable, the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV) which are applicable to the Berne Convention concerning international carriage by rail.
VARIATIONS OF THESE TERMS AND CONDITIONS
These conditions are subject to variation at any time.
Any variation will be displayed here and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
These Conditions and any appendices shall take effect on the date displayed above until further notice, or as superseded by later versions.
The Client is hereby notified that it must ensure the Client's customers have adequate insurance cover for the travel, tour or service booked by the Client with WTT. Similarly the Customer must have adequate insurance cover for the travel, tour or service booked by the Customer with WTT. Cover must include refunds, cancellations and travel plan alterations, howsoever caused. WTT accepts such a booking on the strict understanding that this insurance cover is in place.
PASSPORTS & VISAS
The Client / Customer is responsible in ensuring passports and visas, as may be required, are valid prior to departure, and for the entire duration of the journey.
BOOKINGS AND RESERVATIONS
When a ticket, tour or other service (hereinafter referred to as ‘ticket’) is reserved, WTT sends an email confirming the booking, with a booking reference number.
A booking fee may be charged.
Examine tickets carefully upon receipt. Both the Provider and WTT accept no liability for ticket errors resulting from incorrect information provided by you.
If there is any inaccuracy, the Provider must be notified within 24 hours of receipt of your tickets.
The Provider aims to ensure that all tickets booked through WTT are issued correctly and efficiently but in the event of any error or delay occurring in connection with the booking or the issue of tickets, the maximum liability to the Client or Customer will be to refund the price of the ticket, notwithstanding these terms and conditions.
Names on travel documents must match exactly those shown on passports, where applicable.
If an e-ticket has been provided by WTT, it must be taken when travelling as it may be required on demand. Customers should also have a valid form of identification during travel.
FARES AND PAYMENT
All fares quoted by WTT are subject to availability and are only available when payment has been received from the Client / Customer.
There are various ways to pay, including credit cards, bank / wire transfers and UK cheques. These and other methods are covered in the guide ‘How to Pay for Tickets and Tours’.
REFUNDS AND CHANGES TO TICKETS AND TOURS
Unless indicated otherwise in the specific terms that apply to the ticket, it is only valid for travel at the times stated on it and may not be exchanged.
If the Provider makes any change to or cancels the booking, the Provider's maximum liability may be the refund of the ticket price.
WTT is involved in the administration of refunds and changes to tickets and tours for all bookings on luxury trains, whereas the Provider handles refunds and changes to tickets and tours for all bookings on tourist trains directly with the Client / Customer.
The details concerning ticket refunds are set out in the specific terms that apply to it. If these permit a refund, WTT reserves the right to charge a processing fee of up to 20% of the cost of the ticket if WTT is involved in the administration of the refund. The Provider may charge a processing fee.
The processing fees made in respect of exchanges and cancellations, if WTT is involved in their administration, are in addition to any charges that may be made by the Provider concerned.
Refunds on partially-used tickets are not available.
All refunds will be made by any method by which WTT deems, if WTT is involved in the administration.
WTT will not be liable for any delay, poor performance or failure in performance caused by matters beyond WTT’s reasonable control.
Likewise the Provider will not be so liable.
Booking Conditions of Golden Eagle
In these booking conditions references to 'we', 'our' and 'us' are to Golden Eagle Luxury Trains Limited a company registered in England and Wales (Company Number 02567148) whose registered office is at Denzell House, Dunham Road, Altrincham, Cheshire WA14 4QF.Our email address is firstname.lastname@example.org.Our VAT number is 603 554365. Please read carefully the following conditions to which your booking is subject ("Booking Conditions").Please also ensure that you have carefully read and understood the relevant tour itinerary, and the pre-departure information featured on our website.
1QUALITY STANDARDS & FLEXIBILITY
1.1We aim to avoid surprise or disappointment by informing you of the following matters at this stage and if you have any doubts or concerns please raise these with us. Most customers acknowledge these matters as part of the travelling experience.
1.2Please be aware that some of the facilities you encounter on our tours may not be to the standard which you may find on a conventional holiday or at home, except for the hotels and trains we use.We often travel in areas which, relatively speaking, have seen few tourists and the infrastructure is often not fully developed. Whilst services are improving, you should expect to encounter problems with plumbing, bureaucratic service, unpaved and uneven surfaces, the non-availability of public restrooms and similar.
1.3Please be aware that in operating our tours we rely upon other people and businesses.Tours do not always run as planned and, whilst we will always try our best to stick to the planned itinerary, please treat it as a guide rather than a strict timetable. Although we cannot always please all parties when changing an itinerary, our clients should anticipate changes being required.
2CONFIRMATION OF BOOKING
2.1When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions.We do not accept a booking and no contract exists until we receive your deposit, we confirm your booking in writing (the “Booking Confirmation”) and if appropriate, we receive a signed Booking Form. The Booking Form and these Booking Conditions form part of the contract between us. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Please ensure that we are aware of any special requirements when making your booking (such as those relating to your health and dietary requirements and room types in hotels e.g. twin or double).
2.2A Booking Confirmation, ATOL Certificate and Invoice will be sent to you or, if you booked through an agent, to your agent upon receipt of the Booking Form (if appropriate) and deposit. Your Invoice will specify exactly what has been requested by you or your travel agent and it is your responsibility to check the Invoice and advise us, or your travel agent, immediately in the event of any error as changes cannot be made later.
2.3Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
3.1It is a condition of your booking and your responsibility to ensure that you have current and valid Travel Insurance to cover your booking with us.We reserve the right to decline to accept a booking if adequate proof of such current and valid Travel Insurance is not provided to us if requested. Please note that we do not check individual policies for suitability.Upon request, we can refer you to an insurance broker for Travel Insurance, however we make no recommendation as to the suitability of, and accept no liability whatsoever in relation to, such insurance broker and or the Travel Insurance provided. If requested, you must supply us with the name, address and telephone number of your insurers, your policy number and the 24 hour medical emergency telephone number.Any pre-existing medical conditions must be declared both to us and to your insurer; failure to do so may invalidate your Travel Insurance policy.
4PAYMENT & PRICE VARIATION
4.1We reserve the right to alter the prices of tours shown in our brochure and or on our website.You will be advised of the current price of the tour prior to the Booking Confirmation.
4.2You must provide the deposit stated within 7 days on making a booking, upon receipt of the initial invoice. Deposit amounts may vary dependant on the tour and cabin type. The deposit amounts are indicated for each tour on the price grid, but may be subject to change.
4.3We accept payment by cheque, credit card and debit card. If you pay by credit card, a charge of 2% will apply for all transactions (no charge will be applied for payments made by cheque or debit card).
4.4If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall costs may increase.We reserve the right to cancel your booking and levy cancellation charges if payment is declined or if you have supplied incorrect credit card information.We also reserve the right to undertake checks (including the electronic roll) in order to minimise credit card fraud.
4.5We only accept payments in US Dollars with the exception of UK residents (payments in £ Sterling) and residents of the ‘Euro-zone’ countries (payments in Euros).
4.6We must receive the balance due in relation to the tour at least 60 days prior to the tour departure date or in full, upon receipt of the invoice, if the booking is made 60 days or less from the tour departure date. If full payment is not received in cleared funds 60 days prior to the tour departure date then we reserve the right to treat the booking as cancelled and we will retain your deposit(s).
4.7We do not expect to make surcharges or partial refunds. When the price of your chosen arrangements has been confirmed, then, subject to the correction of errors, we will only increase or decrease the price due to changes in transportation costs (including the price of fuel); and to changes in the currency exchange used to calculate your arrangements; and to rates, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to the Company (except for any amendment charges) or alternatively purchase another holiday from us as referred to in Clause 7 (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price),. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel your holiday or choose an alternative holiday.If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge.Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of the start of your tour.No refunds will be made within this period either.
5YOUR CHANGES TO A TOUR
5.1If you wish to alter your booking (for example, a change of date or transfer details) we will do our utmost to make these changes but it may not always be possible to make these changes particularly close to the tour departure date.Certain changes (e.g. flight bookings, extra nights and alterations to train accommodation) may not be made or accepted within 45 days of the tour departure date and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Any request for an alteration to a booking must be made in writing by the person who made the booking in accordance with Clause 2.1 or your travel agent. We reserve the right to charge an administration fee of £50 and any further charge to cover any costs and fees we incur.You should be aware that these costs may increase the closer to the tour departure date that changes are made and therefore any request for a change should be made as soon as possible
6YOUR CANCELLATION OF A TOUR
6.1A Cancellation of a booking must be made without delay, in writing and be signed by the person who made the booking in accordance with Clause 2.1 or your travel agent. The date of cancellation is the date on which your letter, fax or e-mail is received by us, and it is your responsibility to ensure that we have received your communication. There will be a cancellation charge to compensate us for making your booking, as we have already incurred costs and the risk that we will be unable to resell your place(s). The charges are as follows (and exclude Travel Insurance premiums which are non-refundable):
Cancellation 61 days or more prior to tour departure date - Loss of deposit paid or due
Cancellation 60 days or less prior to tour departure date - 100% of the total cost of the holiday
NOTE: If the reason for your cancellation is covered under the terms of your Travel Insurance policy you may be able to reclaim cancellation charges under your Travel Insurance.
7OUR CHANGES TO A TOUR
7.1All the facts in the tour brochure have been checked for accuracy before publication.However, arrangements for our tours are made many months in advance and occasionally changes may have to be made (including but not limited to the cancellation and/or substitution of guest speakers) and we reserve the right to do so at any time.Most of these changes will be minor (e.g. a modified service of carriages attached to a regular service train) and we will advise you or your travel agent of them as soon as possible. In the event of any major changes (e.g. a change in price equal to or exceeding 10% (unless such increase is due to events beyond our reasonable control), a change of outward departure time or overall length of time you are away of twelve or more hours, a change to accommodation of a materially lower standard, a significant change of itinerary missing out one or more major destinations substantially or altogether, a change of UK airport (excluding change of London airports) flight time by more than 12 hours) you or your travel agent will be informed of these at the time of booking or as soon as possible, if there is time before your departure and the provisions of clause 7.2 shall apply.
7.2If a major change to your tour becomes necessary you may either: (a) accept the changes; (b) accept an alternative tour of a comparable standard from us if we have a suitable tour available (we will refund the price difference if a tour of lower price is taken); or (c) accept an alternative tour of a superior standard from us if a suitable tour is available provided that you pay the price difference; or (d) cancel your reservation and receive a full refund. You must inform us of your decision as soon as possible.Where you choose option (a), (b) or (c) (you accept the changes) we will inform you of any additional costs before you make your decision and reserve the right to charge you for any additional charges incurred by us in making those changes.Where you choose option (d) the provisions of clause 8.2 may apply (save for the "major change" being an increase in the price of 10% or more).
7.3Due to changes in airline schedules, or other operating reasons after our tours are booked, it is sometimes necessary to change the airline, airport or aircraft notified to you or your travel agent.Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.Such a change is deemed to be a minor change and the provisions of clause 7.1 (as appropriate) shall apply.Other examples of minor changes include alteration of your outward / return flight by less than 12 hours and or changes to aircraft type.
7.4On rail tours that include haulage by specific locomotives, travel in specific carriages, or on specific lines, whilst every effort will be made to ensure that these features are provided as advertised, there can be occasions when, for reasons outside of our control, the specific features cannot be provided. In this situation we will endeavour to provide alternative traction, accommodations or routing such as the circumstances allow. If we cannot make suitable alternative arrangements or if you refuse to accept these for good reason, we will arrange to transport you back to your tour departure point or to the point our contracted services commenced as soon as we reasonably can.
7.5However, we and our agents at all times reserve the right to make such substitutions in relation to aspects of the tour for mechanical, operating or other matters required for reasons beyond our reasonable control (such as any war or terrorist activities (threatened or actual), riot, civil unrest, closure of airports, industrial action (threatened or actual), political conditions, natural or nuclear disaster, fire, adverse weather conditions, changes to or cancellation of air, river, sea or rail services or any other events outside our reasonable control).
7.6We reserve the right on occasions (at our sole discretion), due to effective load management procedures on the train, to provide cabin upgrades for selected passengers without additional charge. Such cabin upgrades are not guaranteed, cannot be requested and may only be notified on the first day of the tour.
7.7We and our agents at all times reserve the right, without liability to you, to cancel and or amend any programme of guest speakers without notice to you.For the avoidance of doubt, you shall not be entitled to cancel your tour and or any refund of monies paid by you, due to the cancellation and or amendment to a programme of guest speakers.In the event that you cancel your tour due to such reasons, the cancellation charges set out in clause 6.1 shall apply.
8OUR CANCELLATION OF A TOUR
8.1We reserve the right in any circumstances to cancel your tour (including but not limited to the minimum number of travellers required for a particular travel arrangement not being reached) and in this event you will receive a full refund of all the money that you have paid to us in relation to the cancelled tour. We will not cancel your trip less than 60 days before scheduled tour departure date except for reasons of Force Majeure or failure to pay the final balance of the price of the tour.
8.2We will pay you reasonable compensation for cancelling a tour save where it is done for (i) unusual and unforeseeable circumstances beyond our reasonable control (and which could not have been avoided even if all due care had been exercised), (ii) your failure to pay the final balance of the price of the tour or (iii) (because our tours are based upon an economic minimum number of passengers) if a minimum number of travellers is not reached. We recommend that you take out insurance with cancellation cover and do not make arrangements incidental to the tour more than 60 days prior to scheduled tour departure date.
9TRAIN SCHEDULES & FLEXIBILITY
9.1The trains used for our tours usually run on busy main lines, cover huge distances and operate to pre-agreed schedules. Occasionally operational, mechanical or other reasons beyond our control can cause delays resulting in rescheduling, reducing or cancelling parts of the cultural and sightseeing program in order to maintain our overall schedule. On our specialist steam hauled tours delays are not unusual as there are no longer servicing points for these historic locomotives.
9.2No refunds will be made if time constraints dictate that elements of the cultural and sightseeing program or route are reduced to maintain our overall schedule or if any accommodation, sightseeing, meals or services are not utilised.
10.1International Conventions: You are required to accept the terms and conditions of any relevant international convention, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.We are to be regarded as having all benefit of any limitation of compensation contained in these or any other conventions. Copies of international conventions that will apply to your tour are available on request.
10.2Conditions of Suppliers: Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
11VISAS, AIR TICKETS & PASSPORTS
11.1Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and or Consulate, however general information about passport and visa requirements which apply to British Citizens is set out in our most recent brochure.
11.2Generally a full passport with at least 6 months validity from the end of the tour is required for all our tours. However, it is your responsibility to check your passport, visas and air tickets to ensure that they have been issued correctly for the correct dates and to advise us, or your travel agent, immediately in the event of any error. Any guidance we provide is provided in good faith however you and other members of your party should ensure that you obtain all the necessary documentation and visas prior to departure as we accept no responsibility if you cannot travel or for the refused or delayed entry of a passenger into a country because of incorrect documentation and/or you have not complied with any passport, visa or immigration requirements. Any repatriation charges will be the responsibility of the passenger.
12.1Travel documents will be issued after receipt by the Company of the full price or final balance for the tour and not normally later than fourteen days prior to departure. Tickets are usually available on departure when a booking is made within 7 days of departure. Please take your Booking Confirmation with you on departure.It is your responsibility to contact us immediately upon receipt of your travel documents in the event that they contain any errors.
13.1Airline free baggage allowances can vary depending upon the airline and we recommend that you check your flight tickets and/or contact the relevant airline if in doubt. Baggage maximum weight limits on trains, used for our tours are 50kg per person which should not be exceeded without our prior approval.
13.2Where private aircraft are included in the tour itinerary there will be a baggage maximum weight limit which will be advised to you approximately 90 days prior to the tour departure date.
14OUR LIABILITY TO YOU
14.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your tour), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
14.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a)the act(s) and/or omission(s) of the person(s) affected;
(b)the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c)unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the occurrence of which could not have been avoided even if all due care had been exercised;
(d) an event which either ourselves or our suppliers could not, even with all due care, have foreseen or forestalled.
14.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c)Claims in respect of international travel by air, sea and rail, or any stay in a hotel
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those '