1st January - 31st December
Running Dates Desc: All year
Journey Time Desc: 27 hours, overnight on board
Journey Length Desc: 1,600 kilometres (994 miles)
Class: Premier Dining, Luxury Day and Night
Food: Dining on board, Snacks, Hot & Cold Drinks
Locomotives: Electric Powered
Stations: Cape Town, Pretoria, Matjiesfontein, Kimberley
Cost Desc: Deluxe Double, per person
GENERAL TERMS AND CONDITIONS as of 11 April 2013
When a person on behalf of a travel agency, tour operator or other travel organisation (hereinafter referred to as ‘Client’) or an individual customer ('Customer') that is registered with World Train Travel (hereinafter referred to as ‘WTT’) pays WTT a deposit or full- or part-payment for the cost of travel on a journey on a train or on a tour or for another service, operated by a train company, tour operator or service provider (hereinafter referred to as ‘Provider’), as presented by WTT, the Client / Customer enters into an agreement with the Provider for all matters relating to the journey or service connected to the booking, and full acceptance of these Terms and Conditions, and those of the Provider by the Client / Customer is assumed.
WTT is an agent; the contract is between the Client or Customer and the Provider.
The train is operated by XXXXX
RAILWAY OPERATORS’ AND OTHER CARRIERS’ CONDITIONS
The relevant conditions of carriage and byelaws of the railway operators over whose lines The Client’s customers travels are incorporated into the contract together with those of any other carrier.
The contract also includes, where applicable, the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV) which are applicable to the Berne Convention concerning international carriage by rail.
VARIATIONS OF THESE TERMS AND CONDITIONS
These conditions are subject to variation at any time.
Any variation will be displayed here and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
These Conditions and any appendices shall take effect on the date displayed above until further notice, or as superseded by later versions.
The Client is hereby notified that it must ensure the Client's customers have adequate insurance cover for the travel, tour or service booked by the Client with WTT. Similarly the Customer must have adequate insurance cover for the travel, tour or service booked by the Customer with WTT. Cover must include refunds, cancellations and travel plan alterations, howsoever caused. WTT accepts such a booking on the strict understanding that this insurance cover is in place.
PASSPORTS & VISAS
The Client / Customer is responsible in ensuring passports and visas, as may be required, are valid prior to departure, and for the entire duration of the journey.
BOOKINGS AND RESERVATIONS
When a ticket, tour or other service (hereinafter referred to as ‘ticket’) is reserved, WTT sends an email confirming the booking, with a booking reference number.
A booking fee may be charged.
Examine tickets carefully upon receipt. Both the Provider and WTT accept no liability for ticket errors resulting from incorrect information provided by you.
If there is any inaccuracy, the Provider must be notified within 24 hours of receipt of your tickets.
The Provider aims to ensure that all tickets booked through WTT are issued correctly and efficiently but in the event of any error or delay occurring in connection with the booking or the issue of tickets, the maximum liability to the Client or Customer will be to refund the price of the ticket, notwithstanding these terms and conditions.
Names on travel documents must match exactly those shown on passports, where applicable.
If an e-ticket has been provided by WTT, it must be taken when travelling as it may be required on demand. Customers should also have a valid form of identification during travel.
FARES AND PAYMENT
All fares quoted by WTT are subject to availability and are only available when payment has been received from the Client / Customer.
There are various ways to pay, including credit cards, bank / wire transfers and UK cheques. These and other methods are covered in the guide ‘How to Pay for Tickets and Tours’.
REFUNDS AND CHANGES TO TICKETS AND TOURS
Unless indicated otherwise in the specific terms that apply to the ticket, it is only valid for travel at the times stated on it and may not be exchanged.
If the Provider makes any change to or cancels the booking, the Provider's maximum liability may be the refund of the ticket price.
WTT is involved in the administration of refunds and changes to tickets and tours for all bookings on luxury trains, whereas the Provider handles refunds and changes to tickets and tours for all bookings on tourist trains directly with the Client / Customer.
The details concerning ticket refunds are set out in the specific terms that apply to it. If these permit a refund, WTT reserves the right to charge a processing fee of up to 20% of the cost of the ticket if WTT is involved in the administration of the refund. The Provider may charge a processing fee.
The processing fees made in respect of exchanges and cancellations, if WTT is involved in their administration, are in addition to any charges that may be made by the Provider concerned.
Refunds on partially-used tickets are not available.
All refunds will be made by any method by which WTT deems, if WTT is involved in the administration.
WTT will not be liable for any delay, poor performance or failure in performance caused by matters beyond WTT’s reasonable control.
Likewise the Provider will not be so liable.
The itineraries may be subject to modifications for reasons outside the control of the train company (Organizer) or as a result of problems which may causes changes in the operation of the rail network on which the train runs.
In these cases, the Organizer will use such solutions as may be necessary to continue the journey, without any extra cost to passengers. If passengers continue the journey under these changed arrangements, they tacitly accept the proposed solutions.
Advance bookings: Bookings open on January 1st. each year for the year.
Payment of rates: In the case of any booking made less than 90 days prior to the date of the travel, full payment is due at time of booking.
The Blue Train reserves the right to release any provisional bookings when the train is fully booked. The customer will be contacted to settle the amount due within 24 hours. If no payment is received, The Blue Train will release the booking without further notice.
Individuals: 25% non-refundable, non-transferable deposit, due.
In case of individual bookings, full payment is due 90 days prior to the departure date.
Less than 90 days notice, 100% cancellation fee. Under 90 Days, deposit is lost.
A provisional reservation only becomes guaranteed once full payment has been received and a ticket has been issued by The Blue Train. The onus rests with the traveller to release all unused suites in good time, in order to avoid cancellation penalties.
Non-compliance with these bookings conditions will automatically cancel a confirmed reservation without further notice.
Insurance: The Blue Train shall not be held responsible for damage to, or loss or theft of personal luggage and belongings, nor can we be liable for personal injury, accident, illness or death.
The Blue Train Shall also not be held responsible, when circumstances beyond its control lead to an interruption, early termination, or cancellation of any particular trip. Such circumstances shall include, but not be limited to instances of vis major/force majeure and/or casus fortuitus (acts of God such as floods and other natural disasters, fortuitous and unforeseen events, etc.).
We strongly urge you to adequately cover for any eventualities with your insurance agent. We recommend that you purchase trip cancellation insurance to cover yourself in the unlikely event of a late cancellation or loss.
Booking Confirmation: A reference number shall be furnished for a confirmed booking and you are requested to supply this reference number when making enquiries regarding your booking or ticket.
Privacy: The personal information you supply, is protected in terms of the South African Electronic Communications and Transactions Act. Any personal information provided by you, will be kept strictly confidential and will not be used for any purpose other than the acceptance of bookings, issuing of tickets and confirmation of payment, i.e. the transaction(s) required for your journey.